Auto Repair in Kapolei

I think today's experience was the best car experience I have ever had in my whole life and I am not a young woman. It all started with the mysterious check engine light on a new to us 2023 Chevy Blazer with only 30k miles. I first took it to the dealer to get checked as there is still a power-train warranty on the car. I fully expected to pay for the diagnosis if the issues were not covered under warranty after the diagnostic but if it was under warranty then per usual I would not. That was NOT the case. Even if the repair is a warranty covered issue I was still expected to pay an astronomical amount for the diagnostic out of pocket. I find that to be a bit of a red flag especially since this island car is barely 3yo with very low miles. Would they tell me this when I called to make the appointment? No. They waited until I had patiently sat an hour in line that morning to be seen for my scheduled appointment that did not happen when scheduled only to be quoted this scenario while locked in between several other people. The intake rep asked several times if I am sure I want them to make them move everyone. That it would need to be done anyway so I may as well let them have my car FOR 2 DAYS to run the diagnostic. I made them move everyone so I could leave. I was not going to be guilted into that madness. So I went home with no answers, did my homework, and found Car Geeks Auto Repair. I was fully prepared to pay the quoted diagnostic which was HALF the cost of the dealership. They asked if I was going to wait or if I had a ride? I came prepared with a great book and settled in. A couple hours later they were done! NOT DAYS!!! They ran my car and brought me the report. It was explained that there would be no charge because they could not do the repair. They informed me that there is currently a known issue with my vehicle through Chevy production and if I took their report to the dealer they have to repair it for free. They encouraged this for me because the part that needs to be replaced may take a lot longer to get as an independent repair shop. That this particular repair is for a model so new it would take them much longer to do when the dealer knows about this issue and can get it done much faster as they have parts priority. I could not believe it!!! I even insisted I prefer to wait and they do the repair because at least I knew they would be honest with me at this point! They insisted I get the work done for free lol. The care and integrity here is so refreshing! I am so happy with the service and information I got today. I also price checked their basic upkeep like oil changed/filters/etc and they are certainly more cost effective from where I have gone in the past. Our family is new to the island and I always make it a point to find my mechanic team everywhere we go. I have absolutely found my trusted mechanics in the Car Geeks Auto Repair Team! I will certainly be sending everyone who needs a trusted and fair mechanic to you guys. Thank you so much!

Great service, awesome prices. Come here for all your car needs.

Definitely recommend.

First time customer. Very helpful and fast service. Will go again when need to. Mahalo!

Great company! Everything was easy to set up and they're fully transparent with no big pressure, just give you options. Friendly staff and a great environment. Had my car window fixed and some other stuff with a quick turn around and great results.

PHENOMENAL experience w/Car Geeks! They were very communicative, and thorough in their diagnostics and their recommendations. Clear and consice pricing and I love that they sent me photos of their findings and their recommendations for repair and I have the option to approve or postpone any reccomeneded services. Will absolutely bring my car back if needed and have already raved about their excellent customer service, competence and integrity to all my ohana. Go to Car Geeks, you won't be disappointed!

Exceptional service! Polite, professional, handled my problem on the spot when I did a drive-by with a low battery. I'd recommend Car Geeks Kapolei to everyone.

Brought my 2018 Nissan pathfinder in to get my brakes looked at . The customer service was *chefs kiss - top tier . Love the system they got going on - the pictures they provide and the online approve/deny options on the estimate. Well definitely be back for all our vehicle care needs . Mahalo Car Geeks !!

Best of the best,great service and very reasonable price since the entire air conditioning system was replaced (sixteen year old car) Their work order system is concise and detailed. appreciated the fact that items that were flagged could be accepted or not, Definitely the shop to go for any car concerns. Mahalo to service advisor Keegan and the technicians that did the work.

Great instant service, very competitive pricing and friendly family environment. I was referred to Car Geeks by a local business, DJs Motorsport after purchasing new tires for my vehicle. They were able to accommodate me immediately with a wheel alignment service. It was quick and professional with before and after reports and digital invoices for great record keeping.